Frequently Asked Questions

Customer Account:

  1. Do I need to register?
    You only need to register if you would like to place an order. Otherwise, feel free to browse our web site, products, pricing, or use our shipping calculator. Once you are ready to place an order, you will be prompted to register so that you may track your order, access your account, etc.
     
  2. How do I update my account?
    You can update your customer account directly through our web site under [ My Account ]. 
     
  3. How do I subscribe / unsubscribe to our e-mail Newsletter?
    If you would like to be included or removed from our e-mail Newsletter, simply login and go to "my account". Under "Email Notifications", click [ Subscribe or unsubscribe from newsletters. ]
     
  4. I forgot my password?
    If you forgot your password, no problem just click here: [ Forgot your password? ] 

Payment / Ordering:

  1. Do you charge sales tax
    Sales tax is only required for orders shipping with our resident state. Therefore, all orders shipping within California, will be charged the applicable sales tax.

     
  2. What are my payment choices?
    Credit Cards (U.S. Issued): Visa, Mastercard, Discover, American Express
    • PayPal Payments [What is Paypal and FAQs.]
    • Prepaid Cashier Check/Money Order/ Personal Check (U.S. Issued) - Please allow approximately 5 business days for personal checks to clear.

     
  3. Can you ship to a different address than my billing?
    Yes, we are able to ship to an address other than your billing address. However, we do require an authorization, Here are the authorization procedures that we accept: Contact your credit card company to have your shipping address added as an authorized shipping address on their records. 
    Tip: If you want to make sure your order ships as fast as possible, we recommend shipping to your billing address on file with your credit card company AND place your order before Noon pacific standard time. 

     
  4. How do I check status on my order?
    For your convenience, vitalgodirect will automatically send you updates regarding any pending orders via e-mail. However, you can also obtain your order status directly through our web site. 
    If for some reason you are unable to retrieve the status on your order from our web site, please feel free to send an e-mail to our service department through our Contact Us Page. 

     
  5. How can I change an order?
    You may request a change to your order, provided your order has not already been processed and shipped. Please e-mail your exact changes and order number to our service department through our Contact Us Page. We will do our very best to accommodate your request. 

     
  6. How can I cancel an order?
    You may request a cancellation of your order, provided your order has not already been processed. We will make every attempt to cancel the order, and will send a confirmation upon cancellation.
    Click here to Contact Us and send a message to customer service to cancel your order.

     
  7. What are my shipping method choices?
    • Next Day Air Early AM
    • Next Day Air
    • Next Day Air Saver
    • 2nd Day Air
    • 3 Day Select
    • Ground Service - Approximately 5-6 business days
    • FREE Super Saver Shipping (select products only) - Approximately 7-10 business days (Contiguous United States only, excludes AK, HI, APO/FPO)
    • Store Pickup - Come to our location in Southern California and pick up

    The above delivery methods do not include processing time or delivery on weekends and holidays.

  8. How do I get a tracking number?
    vitalgodirect will automatically send your tracking numbers via e-mail once your order has shipped. If for some reason you have not received a tracking number and your order has indeed shipped, please verify your e-mail address on file. You can also visit your order status directly through our web site. 

  9. Do you ship internationally?
    Unfortunately, we do not currently ship internationally. We do require a US billing and shipping address. We do apologize. 

Security & Privacy:

  1. Is your web site secure?
    vitalgodirect utilizes the most advanced form of SSL software available through Go Daddy, to keep your sensitive personal information safe and secure while being transmitted over the internet. 

     
  2. What is your privacy policy?
    At vitalgodirect.com, we value our customers and their privacy. We will not give, sell, rent, or loan any personally identifiable information to any third party. Customers may choose to be included or excluded from e-mail promotions through their on-line account at their discretion. 

Contact Information:

Please visit our Contact Us page to reach us by telephone, on-line chat and e-mail.